MTA Malta Trained for Tourism

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Trained for tourism
Security Officer

CareerTravelAgent 

Private Guard, Security Guard

Security Supervisor, Head of Security

As a Security Officer, I protect and ensure the safety of hotel guests, employees and the property inside the hotel. As you can imagine, my job carries with it a lot of responsibility, and I have to be able to think and act quickly! Read on to get to know more about my work in security...

  • Ensure the safety of guests, employess and other hotel visitors
  • Maintain the security of hotel property and other objects (such as valuables and cash)
  • Guard and protect against damage, violence and theft
  • Control who enters and leaves the hotel or particular sections of the hotel
  • Patrol on foot the indoor and outdoor areas (such as the pool area) at regular intervals
  • Keep my eyes and ears open for unusual things such as suspicious and dangerous behaviour
  • Watch out for parking, smoking or drinking violations
  • Check lights, windows, doors, stairs and gates
  • Guard certain places when there is a large group of people (such as the hotel lobby / reception area when large groups of guests arrive)
  • Respond quickly to complaints and calls of help
  • Answer queries asked by guests and visitors (such as giving directions)
  • Answer the telephone
  • Call the police or others (such as the Civil Protection Department) in cases of emergencies
  • Detain any persons who are caught doing illegal activities (such as stealing or vandalising)
  • If a crime is committed, I may be asked to testify in court
  • Administrative duties such as keeping records (for example of how many people entered the building) and writing security reports (in which I write about any incidents that occured during my shift)

  • Communication skills
  • Team working skills
  • Decision making skills
  • Problem solving skills
  • Customer service skills
  • Multi-tasking skills
  • An assertive and confident attitude
  • A polite, helpful and patient manner
  • A responisble, trusthworthy, mature and fair way of doing things
  • Physical fitness and stamina (it can get rather tiring since most of the time I am standing and walking around)
  • An eye for detail
  • The ability to think and act quickly
  • The ability to keep calm in an emergency or tense situations
  • Knowledge of security procedures
  • Knowledge of health and safety procedures
  • Knowledge of laws and legislation
  • Knowledge of alarm systems and other equipment such as security cameras and CCTV (which means closed circuit TV)
  • The willingness to work night shifts and also during the weekend

  • Knowledge of first aid
  • Fluency in foreign languages
  • Computer skills
  • Leadership skills

If you want to become a Security Officer like me, first of all you have to be aged 18 years (or over) and have a clean police conduct. To start off your career, you need to take a Private Guard course and renew your licence every year (by taking a refresher course). Courses include the following:

  • Private Guard Course (ETC)
  • Private Guard Refresher Course (ETC)

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Contact

Building SCM 01, Suites 301-306
SmartCity Malta, Ricasoli SCM 1001,
Kalkara - MALTA
Tel: (+356) 2291 5000

View Map info@trainedfortourism.org.mt

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